It can take up to 24 hours to process and send your item after your payment has been verified. Weekends and holidays are excluded. After 11 a.m. PST, orders cannot be sent until the following business day. If you place a purchase on a Friday after 11 a.m. PST, it will probably be delivered the following Monday.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. MVMT cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Contact us right away if you need to modify or cancel your order. We won’t be able to make any modifications once our warehouse has processed your order.
Unfulfilled just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Fulfilled.”
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact us so we can fix the issue.
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently: Your order number The name of the item you did not receive The name of the item you received in it’s place A clear photograph of the item you have received, including logo Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!
All of our products come with a USBS warranty.
You may claim the warranty by contacting us at info@usbs-uae.com
Returning back can be accepted in the same branch that was bought from, returns are accepted as per the terms and conditions
Refunds are processed directly after the return is confirmed and accepted by our business representative at the cashier. The refund transaction will be in the same transaction method which was purchased by.
