Shipping & Payment Information
Learn about shipping times, costs, and international taxes.
When will my order be shipped?
It can take up to 24 hours to process and send your item after your payment has been verified. Weekends and holidays are excluded. After 11 a.m. PST, orders cannot be sent until the following business day. If you place a purchase on a Friday after 11 a.m. PST, it will probably be delivered the following Monday.
Order Information & Concerns
Get help with modifying, tracking, or resolving issues with your order.
I have to make an adjustment to my order. How can I go about doing that?
Contact us right away if you need to modify or cancel your order. We won’t be able to make any modifications once our warehouse has processed your order.
My order status says Unfulfilled. What does that mean?
Unfulfilled just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Fulfilled.”
Why was my order canceled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact us so we can fix the issue.
You've sent me the wrong item
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently: Your order number The name of the item you did not receive The name of the item you received in it’s place A clear photograph of the item you have received, including logo Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!
Products Details And Information
Learn about warranties, returns, and refund policies for our products.
Who is the warranty's provider?
All of our products come with a USBS warranty.
How do I make a warranty claim?
You may claim the warranty by contacting us at info@usbs-uae.com
How do I return an item?
Returning back can be accepted in the same branch that was bought from, returns are accepted as per the terms and conditions
How can I receive a refund?
Refunds are processed directly after the return is confirmed and accepted by our business representative at the cashier. The refund transaction will be in the same transaction method which was purchased by.
