Refund policy

We have 7 days return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@usbs-uae.com or visit our showroom.
Showroom location is as below:
Dubai Outlet Mall First Floor, Opposite to Food Court Shop # F133/F136 Umm Al Nahd, Al Ain – Dubai Road PO BOX 60418 Parcel ID 911-7190, Dubai, DU, United Arab Emirates.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Arab Emirates, shipping your goods may take longer than expected and charged extra charge for international shipping.

You can always contact us for any return questions at info@usbs-uae.com or call us at +971 52 880 6418

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at: info@usbs-uae.com